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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Roger Holland

September 13, 2025

5  out of  5
rating by Roger Holland
"Purchased a new vehicle and connected with Magalie in Levi’s office. She was very courteous and professional. She was able to address the changes that would factor into our current plan and advise me of those changes in a very timely manner. Kudos for her interaction and great customer service skills. Always a pleasure dealing with the staff in this office. Thanks Magalie!"
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David Feltner

September 10, 2025

5  out of  5
rating by David Feltner
"Brandy is very good helping people get their insurance ,she the best I ever work with,ask for Brandy she will help you."
We responded:
"Hey David, Thank you for taking the time to leave us a review. Your feedback is important to us as we continually work to improve our services. If there is anything specific that didn’t meet your expectations, please let us know. We are dedicated to providing the best possible insurance experience and would love the opportunity to address any concerns you may have and deliver 5-star service. ~ Levi"
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Mendy Foster

September 8, 2025

5  out of  5
rating by Mendy Foster
"Magalie, has been such a pleasure to work with. She has been very patient and understanding with this old gal trying to help get me the cheapest and need insurance coverage I need and also combining home & auto has cut my payments over half of what I was paying on separate policies from two different agencies. Thank you, Magalie!♥️ Also to State Farm being a Good Neighbor! 😊"
We responded:
"Hi Mendy! Thank you so much for your wonderful feedback! We're thrilled to hear that Magalie provided patient and understanding support while helping you find the best coverage at a great price. Combining your home and auto policies to save you money is exactly what we strive for. We'll be sure to pass along your kind words to Magalie. Thanks again for choosing State Farm — we're proud to be your Good Neighbor! ❤️😊 ~ Levi"
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Kaitlyn

September 6, 2025

5  out of  5
rating by Kaitlyn
"I’ve been with this group for years and they are always so helpful and communicative! They answer all my questions and truly make me feel so cared for!!! Always making themselves available whenever I need something!"
We responded:
"Kaitlyn, thank you for your continued trust and kind words! We're so grateful to have you with us for all these years. Providing caring service is our top priority, and we're thrilled to know you feel supported whenever you reach out. We're always here for you whenever you need us! ~ Levi"
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Hugo Corredor

September 5, 2025

5  out of  5
rating by Hugo Corredor
"I bought a new 2026 Hybrid car and Gannon from State Farm in Lexington, KY helped me out all the way to remove my 2016 and get me an insurance for the 2026. I was just on the phone for less than 2 minutes. Great experience for me."
We responded:
"Hey Hugo, thank you for sharing your experience. We're delighted to hear that Gannon provided quick and efficient service to help you replace the vehicles on your insurance. We're glad it was such a smooth and positive process for you. We hope you enjoy your new hybrid! If you need any further assistance, we're always here to help. ~ Levi"
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jason willhelm

September 2, 2025

5  out of  5
rating by jason willhelm
"Very helpful and friendly staff. Great to do business with!!"
We responded:
"Hey Jason, thank you so much for your kind words. We're thrilled to hear that our staff was helpful and friendly. It’s a pleasure doing business with you, and we look forward to serving you again. ~ Levi"
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Elizabeth Garrett

August 22, 2025

5  out of  5
rating by Elizabeth Garrett
"I recently switched to state farm, because my insurance went up over $200 a month. I had the pleasure of working with one of their representatives, Brandy. She went above and beyond, to find me the best deal for myself and my family!! Saved us over $400 a month (literally) and she basically filled my hand through the whole process; she was very attentive, was very patient and knowledgeable! 10/10! I recommend StateFarm to anyone who is looking for affordable coverage"
We responded:
"Thank you so much for sharing your experience! We're delighted to hear that Brandy was able to find the best coverage for you and your family while saving you significant money. Providing attentive, patient, and knowledgeable service is exactly what we strive for. Your recommendation means a lot to us, and we're here anytime you need assistance in the future! ~ Levi"
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H Doleka

August 21, 2025

5  out of  5
rating by H Doleka
"I recently had the pleasure of working with them. They made the insurance process a walk in the park. Friendly, knowledgeable, and always ready to tackle my questions. I highly recommend them to anyone looking for an insurance agency that puts"
We responded:
"Thank you so much for your kind words and recommendation! We're thrilled to hear that we could make the insurance process easy and stress-free for you. Providing friendly, knowledgeable service and being available to answer your questions is our top priority. We truly appreciate your trust and look forward to assisting you again in the future! ~ Levi"
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Virginia Rodgers

August 18, 2025

5  out of  5
rating by Virginia Rodgers
"Love ❤️ Levi Monk and gang 💙 they are always so helpful polite and always there when you need anything. They are truly the best"
We responded:
"Thank you, Virginia! Your words are so kind, and we want you to know that you are very appreciated. We are here ready to assist you at anytime. - Levi"
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Kasey Blevins

August 14, 2025

5  out of  5
rating by Kasey Blevins
"HIGHLY RECOMMEND!! EXCELLENT customer service. Levi and Brandy are very knowledgeable and quick to answer any question you may have. They make getting car insurance a non-stressful process!"
We responded:
"We are so grateful for your awesome review! You have made us so happy! Thank you for trusting our office and our process!"
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zac blanton

August 12, 2025

5  out of  5
rating by zac blanton
"Want to give a big thanks to Brandy Gibson. She worked out a policy for me that is 1/2 of what I was currently paying with the additions of my new teen daughter driver and renters insurance. Giver her a call and see what she can do for you!!"
We responded:
"Thank you so much for sharing your experience! We’re thrilled to hear Brandy was able to help you find the right coverage at such a great value, especially with the addition of your teenager + renters. We truly appreciate your recommendation and look forward to being here for you anytime you need us! - Levi"
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Kate Miller

August 6, 2025

5  out of  5
rating by Kate Miller
"I wholeheartedly endorse Brandy Gibson as one of the most competent insurance people I’ve ever worked with. Every issue I’ve had, resolved in days, every question I’ve had, answer by the end of the day (even if just to let me know she’s working on it and will have answer soon). She definitely goes above and beyond for her clients. Your property insurance will be in good hands when you work with her."
We responded:
"Thank you so much for sharing your experience with our office! Brandy is definitely the best to work with in all of Kentucky. We are so grateful to have you as a customer! Please reach out anytime for help. - Levi "
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Julio Rivera

August 4, 2025

5  out of  5
rating by Julio Rivera
"Llame a state farm y me atendió Magalie muy atenta amable y servicial me hizo un buen paquete de cobertura la recomiendo al 100% la mejor que me ha tratado dios la bendiga"
We responded:
"Muchas gracias por su reseña tan amable. Nos alegra saber que Magalie pudo brindarle un excelente servicio y ayudarle con su cobertura. Le agradecemos su confianza y recomendación — ¡Dios lo bendiga también! - Levi"
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mason mcgee

July 30, 2025

5  out of  5
rating by mason mcgee
"Amazing service would recommend anyday"
We responded:
"Thank you, Mason! We appreciate you and taking the time to share your feedback. Call us anytime. ~ Levi"
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Bradford McClain

July 29, 2025

5  out of  5
rating by Bradford McClain
"State Farm and the office of Levi Monk have been exceptional to work with. They have always been very responsive, professional, knowledgeable, and transparent. For many years, Levi and his team have worked very hard to establish and maintain a very high level of trust with my family. We simply would not go anywhere else."
We responded:
"Thank you so much for your kind words and continued trust in our team. We’re truly grateful for the opportunity to serve your family over the years and are committed to maintaining that high level of service. It means a lot to know you wouldn’t go anywhere else! ~ Levi"
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Lexi Horn

July 22, 2025

5  out of  5
rating by Lexi Horn
"I have never ever left a review for any experience I've had with customer service so I don't leave this message lightly. This is my first time dealing with the process of any insurance for myself (as my parents covered me before) so I was inexperienced and a bit nervous that I would do it wrong somehow. Magalie Cruz helped me set up my insurance and this has become the best customer service interaction I've ever had. She was extremely insightful and made me feel instantly comfortable in the process. I'm very glad someone like her is in this position to help people handle a difficult topic. I feel very well guided as someone just now starting out with setting up my own insurances! If you choose State Farm, you'll definitely be in great hands. Thank you Magalie Cruz for such a wonderful experience!"
We responded:
"Thank you so much for taking the time to share your experience! We're thrilled to hear that Magalie was able to make the insurance process smooth and comfortable for you, especially as you navigate it for the first time. Providing exceptional customer service and guidance is our top priority, and it’s wonderful to know Magalie exceeded your expectations. We truly appreciate your kind words and your trust in State Farm. If you ever need assistance in the future, we’re here to help! ~ Levi"
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Jaden Hall

July 18, 2025

5  out of  5
rating by Jaden Hall
"Magalie is the best, she helped me save so much on my car insurance and was so helpful the entire process. She definitely represents what it means to care about your clients rather than a random person that just wants a quick cash grab."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Magalie was able to help you save on your car insurance and provide such a supportive experience throughout the process. She truly cares about her clients and goes above and beyond to make sure they feel valued. We appreciate your trust and look forward to assisting you again in the future! - Levi"
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Abigail Briggs

July 18, 2025

5  out of  5
rating by Abigail Briggs
"Brandy has been so helpful! I’m pretty new to having insurance on my own and she always answers all of my questions so fast and in a way that is easy to understand. If you told me I was her only costumer I’d honestly believe you with how responsive she is."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Brandy has been so helpful and responsive in guiding you through your insurance questions. Providing clear and timely support is very important to us, and we'll be sure to pass along your compliments to her. If you ever need anything else, don't hesitate to reach out!"
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Gerardo Beltran

July 16, 2025

5  out of  5
rating by Gerardo Beltran
"Muy amable Magali Y muy buena ayuda con lo q solicitamos gracias"
We responded:
"Muchas gracias por tu reseña! Magalie es muy amable y nos alegra saber que te brindó una excelente ayuda con lo que necesitabas. ¡Gracias por confiar en nosotros!"
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Andrew Glasscock

July 10, 2025

5  out of  5
rating by Andrew Glasscock
"I was shopping around for auto and motorcycle insurance when I came across Levi Monk’s agency. I made a call to the office and spoke with Brandy Gayle. I let her know I was unhappy with the prices I had been paying for full coverage on my Toyota Tundra and also my Ducati italian motorcycle. She was very nice and kind, listened to my requests and let me know she would contact me when she had a quote. I received a call the next business day from Brandy and she let me know that not only could they provide better coverage but for a combined savings of $130.00 a month! This also included renters coverage which I did not previously have. All documentation was emailed over for my review and everything that was verbally discussed was the same in writing. I cannot say enough great things about Levi Monk’s agency and staff including Brandy Gayle who made an otherwise stressful process very easy. 5 stars, 10/10."
We responded:
"Thank you so much for sharing your positive experience with our agency! We’re thrilled to hear that Brandy provided attentive and personalized service, helping you find better coverage at significant savings. It’s wonderful to know that we could make the insurance process easier and more affordable for your Toyota Tundra and Ducati, while also adding renters coverage. Your kind words mean a lot to our team, and we truly appreciate your 5-star rating and recommendation. Please don’t hesitate to reach out if you need any further assistance!"
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Ahmed Weheda

July 10, 2025

5  out of  5
rating by Ahmed Weheda
"⭐️⭐️⭐️⭐️⭐️ Brandy is truly one of the best insurance agents I’ve worked with! She made the entire process smooth, easy to understand, and stress-free. She was patient with all my questions, responsive, and always had my best interest in mind. You can tell she genuinely cares about her clients. If you’re looking for someone knowledgeable, reliable, and friendly—Brandy at State Farm is the one to go to. Highly recommend!"
We responded:
"Thank you for your wonderful review! We’re so happy to hear that Brandy made your insurance experience smooth and stress-free while providing knowledgeable and caring service. It means a lot to us that she was patient, responsive, and always had your best interests in mind. Your recommendation truly brightens our day, and we’re grateful to have you as a valued client. Please don’t hesitate to reach out if you ever need assistance in the future!"
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Nevaeh

June 16, 2025

5  out of  5
rating by Nevaeh
"Brandy was super nice and very easy to work with! She made what can sometimes be a difficult process seem so easy! She helped me go from a super high rate with a different Insurance company to a more reasonable and affordable rate with state farm!"
We responded:
"Thank you so much for the kind words! We are so glad the process was easy and we helped you find a better rate. It was a pleasure working with you! "
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Oakland Graff

June 6, 2025

5  out of  5
rating by Oakland Graff
"Moving states has been a task and a half, but a quick call to my out of state insurance agent and here got me sorted. Interacted with both Gannon and Brandy and they got me into the physical location the next day! Sat down and discussed different options with Brandy in detail and ended up with a couple new discounts, wider coverage, and a better understanding of exactly what was covered. Much appreciated y'all"
We responded:
"Thank you so much for sharing your experience—we’re really glad we could help make your move a little smoother. It was a pleasure working with you, and we’re thrilled you walked away with better coverage and some great discounts. We truly appreciate your trust and look forward to being here whenever you need us!"
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Adam Coleman

June 5, 2025

5  out of  5
rating by Adam Coleman
"Brandy has exceeded my expectations as my insurance agent from day 1. She is always quick to respond, and quick to get my questions answered or what ever need I may have. I shopped several agents before Brandy and she was able to give me the best deal by far. I recommend Brandy to everyone."
We responded:
"Thank you for your wonderful feedback—we’re thrilled to hear that Brandy has consistently provided top-notch service. It’s always our goal to deliver great value and quick, reliable support to our clients. We truly appreciate your recommendation and the trust you’ve placed in our team!"
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Austen Lewis

May 19, 2025

5  out of  5
rating by Austen Lewis
"My agent was brandy and she made the time easy and broke down everything perfect glad I went with state farm and had brandy as my agent."
We responded:
"Thank you so much for your generous review. We greatly appreciate you taking the time to let us know we are taking good care of you. - Levi"